Customer Service Engineer (IT)

Mô tả công việc

• Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues, and documents technical work and research.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Identifies potential defects and escalates to more senior engineers to resolve them.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Yêu cầu ứng viên

• Proficient in English (4 skills)
• Available to work for night shifts (Flexible 9 hours/day around 6:00 PM - 7:00 AM)
• 5 days work week, 2 unfixed days off
• Having a good customer service mindset/sense
• Passion and desire to develop in the IT industry.

Quyền lợi được hưởng

• Competitive salary depending on experience.
• Salary at 100% during the probationary period.
• Training will be offered in 1st month.
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance.
• 12 days of annual leave, and 8 days of sick leave.
• 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.
• Annual Health Checkup.

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