Claims and Customer Service Staff

Mô tả công việc

Our client is a foreign invested manufacturing company, now looking for Claims and Customer Service Staff ( 650 USD, ID11769)

• Manage the overall complaints process and monitor all incoming Complaint documents with strict adherence to the agreed process
• Analyze the complaint and decide if it falls within the policy
• Analyze and review claims for accuracy, completeness and eligibility
• Prepare and maintain reports and records for timely processing and aggregation.
• Maintain the quality of the Claims Service by ensuring that all inquiries and payments are resolved promptly
• Work with technology team/partners to develop products and solve problems.
• Manage communication through matrix channels: incoming/outgoing calls, email
• Identify and evaluate customer needs to achieve satisfaction
• Build strong relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, offer suitable solutions and alternatives within deadlines; Follow up to ensure resolution

Yêu cầu ứng viên

• Male / Female - Age: 24 years - 40 years old
• Graduated from University
• English skill: Intermediate level
• Experience: At least 01 years in an equivalent position

Quyền lợi được hưởng

Mức lương (USD) $650

Công ty CP Vin Brains

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